Customer Review: A Unique Property Layout in Westchester
Today on the blog we’re featuring a Q&A with a Tilly customer! Check out what she has to say about her experience with Tilly’s designers and what she thinks of her new yard. Feel free to comment with Questions and we’ll have her follow up.
So, why did you decide to use Tilly?
We bought a fixer-upper three years ago and the house had NO landscape. Everything was overgrown, there was no yard - we referred to it as the jungle. We knew we needed professional help but the quotes we received from local landscape companies were significantly out of our budget.
We were so excited to learn of Tilly’s services since they were a fraction of the cost of the local companies.
What was the remote process like?
The process was unbelievably easy and fast. After sending our survey and a few images, I had a 20 minute FaceTime call with Blythe [a Tilly designer], showing her all around our yard. We have an odd shaped property and she gave me such great ideas to fully utilize our space. It was more than just about the plants - she confirmed my idea for a back patio, recommended adding black shutters and window boxes, she made suggestions of how to better incorporate our side yard and even recommended lighting options for a weeping willow in our front yard.
Being remote worked better for my schedule. I work full-time and have two young kids so it’s not easy to constantly meet with vendors. This was all done at my convenience.
BEFORE & AFTER SIDE YARD
What did you think of your final plan?
We received our final plan within a week - so fast! - and couldn’t have been more excited. We loved every aspect of it and it met all of our requirements: we needed it to offer privacy, be low maintenance, and give us space for our family to be outside. It was impressive how well Tilly’s plan fit our personalities, complemented our house and blended into the neighborhood from just a FaceTime call.
They were able to include our favorite existing plants, like our hydrangeas and crape myrtles, into the plan. It also helped us appreciate that other plants we didn’t love in our yard before could be so much prettier when included as part of a professional design. The design rendering provided the visual that I needed to finally believe that we could have a real yard. I was afraid I was going to sacrifice something by using a remote designer, but I think Tilly was so much more helpful and knowledgeable than any of the local companies we met with.
Now that you’ve started installing, what do you think?
We absolutely love our yard! We finally have a place to be outside with privacy AND have curb appeal. Our 2 year old runs around the yard and always wants to eat dinner outside. In fact, a neighbor just commented that the whole street is thankful for how we changed the landscape so we know we’re not the only ones who love it!
Although we’ve done quite a bit of work already, we’re doing the installation in phases. That’s been the best part about the Tilly service - we have the full plan but can do it on a schedule that best fits our own timeline and budget.